tag:status.drivewealth.com,2005:/historyDriveWealth Status - Incident History2024-03-28T20:06:25-04:00DriveWealthtag:status.drivewealth.com,2005:Incident/202919402024-03-19T10:31:40-04:002024-03-19T10:31:40-04:00Delays Reporting Certain Opening Execution Messages<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Update</strong> - DriveWealth is continuing to investigate and will reach out individually affected partners.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Update</strong> - DriveWealth continues to investigate and monitor.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:58</var> EDT</small><br><strong>Update</strong> - DriveWealth continues to investigate and monitor.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:58</var> EDT</small><br><strong>Update</strong> - DriveWealth continues to investigate and monitor.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Monitoring</strong> - All affected execution reports were delivered to customers as of 10:17 AM EDT. DriveWealth continues to monitor executions reported by the liquidity partner.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Investigating</strong> - Due to a technical issue at one of DriveWealth's liquidity partners, DriveWealth experienced delays reporting a limited number of opening execution trade reports to certain partners. All effected execution reports were delivered as of 10:17 AM EDT. DriveWealth will contact individually impacted partners</p>tag:status.drivewealth.com,2005:Incident/201706632024-03-05T17:28:53-05:002024-03-05T17:28:53-05:00Quotes API Outage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> EST</small><br><strong>Investigating</strong> - DriveWealth identified a technical issue impacting the Quotes API today from 4:07pm- 4:34pm. The issue is now resolved and all systems are operational.</p>tag:status.drivewealth.com,2005:Incident/196825052024-01-19T10:15:12-05:002024-01-19T10:15:12-05:00DriveHub Maintenance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. All systems are currently operational, including restored access to the following functionality in DriveHub: Status Change; Status Change Reason; Status Change Reason (Other); Interest Free.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Update</strong> - The issue has been resolved. All systems are currently operational, including restored access to the following functionality in DriveHub: Status Change; Status Change Reason; Status Change Reason (Other); Interest Free.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Update</strong> - The issue has been resolved. All systems are currently operational, including restored access to the following functionality in DriveHub: Status Change; Status Change Reason; Status Change Reason (Other); Interest Free.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:02</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:02</var> EST</small><br><strong>Investigating</strong> - Beginning Thursday, January 11, 2024, DriveHub will be undergoing system maintenance. During this time, DriveHub users will temporarily be unable to access the following functionality in DriveHub: Status Change; Status Change Reason; Status Change Reason (Other); Interest Free. We will communicate once full functionality is restored. In the interim, please open a support ticket if you need to perform one of these functions and our operations team will assist. Please contact your account management team with any additional questions.</p>tag:status.drivewealth.com,2005:Incident/196077522024-01-04T06:34:30-05:002024-01-04T06:34:30-05:00Trade Confirmations Delayed for 2024/01/02<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>06:34</var> EST</small><br><strong>Resolved</strong> - The previously reported trade confirmation delay has been resolved. All systems are operating normally.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>21:46</var> EST</small><br><strong>Monitoring</strong> - DriveWealth has identified an issue causing delays generating trade confirms and trade confirms created event delivery for the January 2, 2024 trade date. We expect delivery no later than 7am on January 4. This issue did not impact trading or other events. All systems are currently operating normally.</p>tag:status.drivewealth.com,2005:Incident/195443822023-12-28T09:42:07-05:002023-12-28T09:42:07-05:00Late Corporate Actions Processing in VOO<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>09:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Monitoring</strong> - Due to late corporate action processing yesterday, dividends in the Vanguard 500 Index Fund (symbol: VOO) that are effective today were not reflected in client account balances on Wednesday, December 27 in DriveHub or the API. Balances will be correctly updated tomorrow, Thursday, December 28. Dividend payment processing is not impacted, and payments will be transferred today as planned.</p>tag:status.drivewealth.com,2005:Incident/194512772023-12-18T15:13:13-05:002023-12-18T15:13:13-05:00UAT Account Balances<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:24</var> EST</small><br><strong>Monitoring</strong> - Please be advised that DriveWealth identified an issue in UAT earlier today which may have resulted in errors when calling certain endpoints. Production was not impacted. The issue has been resolved and all systems are currently operational, however, account balances may not be accurately reflected in UAT for the remainder of the day. We expect this to be corrected by Monday December 18th, 2023.</p>tag:status.drivewealth.com,2005:Incident/192429352023-12-06T16:12:16-05:002023-12-06T16:12:16-05:00UAT Maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:14</var> EST</small><br><strong>Update</strong> - Please be advised that DriveWealth will be continuing to conduct maintenance in the UAT environment throughout today. We do not anticipate any disruption to service, if an issue is detected we will provide an update here.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:14</var> EST</small><br><strong>Update</strong> - Please be advised that DriveWealth will be continuing to conduct maintenance in the UAT environment today through 5pm PST. We do not anticipate any disruption to service, if an issue is detected we will provide an update here.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Monitoring</strong> - Please be advised that DriveWealth will be conducting an unscheduled maintenance window in the UAT environment today through 5pm PST. We do not anticipate any disruption to service, if an issue is detected we will provide an update here.</p>tag:status.drivewealth.com,2005:Incident/190841972023-11-10T09:19:42-05:002023-11-10T09:19:42-05:00Post Trade<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:19</var> EST</small><br><strong>Resolved</strong> - he previously reported Post Trade issue has been resolved. All systems are currently operational. Trading was not impacted by this issue.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:44</var> EST</small><br><strong>Update</strong> - We continue to investigate the Post Trade issue. More information will follow.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:13</var> EST</small><br><strong>Investigating</strong> - DriveWealth is currently experiencing a Post Trade issue Our team is investigating to determine the cause and a plan of action to rectify this. We will keep you updated with our progress.<br />Should you have any affected accounts, your Account Consultant will reach out to you with more information.</p>tag:status.drivewealth.com,2005:Incident/187432742023-10-10T14:59:42-04:002023-10-10T14:59:42-04:00Inaccurate Cash Available for Withdrawal<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Resolved</strong> - We have identified and adjusted the Cash Available for Withdrawal for impacted accounts. We will continue to monitor and advise if there any additional details to provide.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Update</strong> - We are continuing to actively work to identify and correct impacted accounts.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Update</strong> - We are continuing to actively work to identify and correct impacted accounts.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:29</var> EDT</small><br><strong>Identified</strong> - Please be advised that due to the Columbus Day US Banking holiday certain accounts are reflecting inaccurate Cash Available for Withdrawal. We are actively working to identify and correct impacted accounts.</p>tag:status.drivewealth.com,2005:Incident/183507052023-09-01T13:30:33-04:002023-09-01T13:32:08-04:00Events API<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Resolved</strong> - After further review we identified that this was an isolated incident. If you were affected directly your account management team will be reaching out with further details.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Investigating</strong> - DriveWealth identified an issue with our event notifications today 9/1/23. As a result you may of not received events from market open until approximately 11:30am ET. We are currently investigating root cause.</p>tag:status.drivewealth.com,2005:Incident/180955612023-08-09T16:02:00-04:002023-08-09T16:02:00-04:00BO API Error<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Monitoring</strong> - Please be advised that the issue we were experiencing with the BO API's has been resolved and API's are now functioning as expected. We will continue to actively monitor.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Investigating</strong> - Please be advised that you may experience an error trying to access the BO API's. We are currently working to identify and remediate.</p>tag:status.drivewealth.com,2005:Incident/180854262023-08-09T13:33:18-04:002023-08-09T13:33:18-04:00API Connectivity<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Update</strong> - Our team has identified the cause of the issue and orders should resume as normal. We are continuing to monitor for any residual issues. Should you have any questions or continue to experience any issues, please contact your account manager.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Monitoring</strong> - Our team has identified the cause of the issue and orders should resume as normal. Should you have any questions or continue to experience any issues, please contact your account manager.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Identified</strong> - Our teams have identified the issue and are currently working to remediate. Services are being restored and API traffic is starting to flow. Please continue to monitor this page for updates.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our API server. Our team is assembled to look into this issue. Please monitor this page for further updates.</p>tag:status.drivewealth.com,2005:Incident/180752982023-08-07T12:03:05-04:002023-08-07T12:03:05-04:00Ticket Submission Error<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Resolved</strong> - The issue related to attachments in the ticketing platform has been successfully identified and rectified. As of now, the matter has been resolved. In the event that the problem persists, we kindly request you perform a hard refresh in your web browser and try again.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> EDT</small><br><strong>Investigating</strong> - Please be advised we are currently experiencing an issue with the ticketing platform where using the attachments feature is causing ticket opening to fail. We are currently investigating to identify the root cause and will provide more information as it becomes available</p>tag:status.drivewealth.com,2005:Incident/179136982023-07-21T12:22:53-04:002023-07-21T12:22:53-04:00Orders at Today's Open<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Resolved</strong> - Please be advised that this incident has been resolved as of market close 7/20/23 and all impacted orders have been identified. Your relationship management team will be contacting you directly to advise on any impacted orders</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>07:29</var> EDT</small><br><strong>Update</strong> - Please be advised that orders should now be flowing as expected. We are continuing to review to determine impact. Your PSG Account Management team will be able to provide more information shortly.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:27</var> EDT</small><br><strong>Monitoring</strong> - Please be advised that orders should now be flowing as expected. We are continuing to monitor and review to determine impact. We will provide more information as it becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:56</var> EDT</small><br><strong>Identified</strong> - Please be advised that although we have identified the root cause and are working towards remediating, there may continue to be new orders affected which are not being released. We are continuing to work to remediate and will provide more information as it becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Update</strong> - Please be advised that along with a number of orders at the open not being released, we also have identified that currently there are a number of new orders that are not being released. We are continuing to investigate and will provide more information as it becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Investigating</strong> - Please be advised that a number of orders were not released at the open today, Thursday 7/20/23. We are currently investigating to identify the root cause and will provide more information as it becomes available.</p>tag:status.drivewealth.com,2005:Incident/178337282023-07-17T09:15:18-04:002023-07-17T09:15:18-04:00Missing Event Notifications<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>09:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:29</var> EDT</small><br><strong>Update</strong> - Please be advised that you should continue to anticipate events affected by the outage on July 12th, 2023, between 12:29am ET and 1:56am ET to flow through today. We will provide more information as it becomes available.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Update</strong> - Please be advised that you should continue to anticipate events affected by the outage on July 12th, 2023, between 12:29am ET and 1:56am ET to flow through today. We will provide more information as it becomes available.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:35</var> EDT</small><br><strong>Update</strong> - Please be advised that you should anticipate events affected by the outage between 12:29am ET and 1:56am ET today to begin flowing through within the next two hours. We will provide more information as it becomes available. (edited)</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Update</strong> - Please be advised that we are continuing to work through this issue from earlier and will keep you updated as we receive more more information.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>08:25</var> EDT</small><br><strong>Monitoring</strong> - Please be advised that we experienced an issue with our event notification between 12:29am ET and 1:56am ET. The issue has since been resolved with events flowing as of 1:56am ET. As a result, you may not have received event notifications during this timeframe.<br /><br />We are currently investigating root cause and next steps.</p>tag:status.drivewealth.com,2005:Incident/176989822023-06-28T10:40:08-04:002023-06-28T10:40:08-04:00Buying Power<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Update</strong> - We have identified the root cause and will continue to monitor throughout the remainder of the day and into tomorrow. Please be advised of the following:<br /><br />-Account balances are expected to be properly reflected beginning of day, Wednesday 6/28/23.<br />-If you utilize AutoPilot, please be advised that the 10am ET AutoPilot run will resume tomorrow, Wednesday 6/28/23.<br />-Correspondent reports will be updated accordingly tomorrow, Wednesday 6/28/23.<br />-Trade confirms will be sent out tomorrow, Wednesday 6/28/23</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause and will continue to monitor throughout the day. We will provide an update by end of day.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Update</strong> - While we continue to investigate the root cause of this issue, please be advised of the following:<br />-You may experience incorrect account balances today, Tuesday 6/27/23.<br />-Account balances are expected to be properly reflected Wednesday 6/28/23.<br />-If you utilize AutoPilot, please be advised that the 10am ET AutoPilot run has been paused today, Tuesday 6/27/23.<br />-If you utilize AutoPilot, please refrain from utilizing the API's to facilitate a force rebalance today, Tuesday 6/27/23.<br />-Correspondent reports will be produced today (6/27/23) but may be missing trades.<br />-Trade confirms will be sent out tomorrow, Wednesday 6/28/23.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. Please monitor this page for continued updates.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. Please monitor this page for continued updates.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Update</strong> - While we continue to investigate this issue, please be advised of the following:<br />-You may experience incorrect account balances.<br />-If you utilize AutoPilot, please be advised that the 10am ET AutoPilot run has been paused today.<br />-If you utilize AutoPilot, please refrain from utilizing the API's to facilitate a force rebalance today.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>09:26</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue related to Buying Power. Your customers may experience incorrect account balances. Our engineers are gathered and are diagnosing the issue now. Please monitor this page for continued updates.</p>tag:status.drivewealth.com,2005:Incident/175630532023-06-15T16:13:02-04:002023-06-15T16:13:02-04:00API Error Rate<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>16:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:31</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Update</strong> - Update - AWS has communicated an ETA of around one hour for full restoration of services. Upon full AWS restoration of services, we will seamlessly revert our services back to standard mode</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Update</strong> - While AWS services are not fully restored, we are back to full operations using our workaround solutions. As soon as we receive a greenlight from AWS that all services are up and running, we will seamlessly revert back to standard configuration.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Update</strong> - Update from AWS -<br /><br />Beginning at 11:49 AM PDT, customers began experiencing errors and latencies with multiple AWS services in the US-EAST-1 Region. Our engineering teams were immediately engaged and began investigating. We quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use by other AWS services. We have associated other services that are impacted by this issue to this post on the Health Dashboard.<br /><br />Additionally, customers may experience authentication or sign-in errors when using the AWS Management Console, or authenticating through Cognito or IAM STS. Customers may also experience intermittent issues when attempting to call or initiate a chat to AWS Support.<br /><br />We are now observing sustained recovery of the Lambda invoke error rates, and recovery of other affected AWS services. We are continuing to monitor closely as we work towards full recovery across all services.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Update</strong> - While the AWS outage is ongoing and their technicians are still investigating the issues, DW has failed over to form a workaround for selected services. Orders and most APIs should be functional at this time</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:12</var> EDT</small><br><strong>Update</strong> - Update From AWS: <br /><br />We are continuing to experience increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. We have identified the root cause as an issue with AWS Lambda, and are actively working toward resolution.We are actively working on full mitigation and will continue to provide regular updates.<br /><br />Source: https://health.aws.amazon.com/health/status</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Identified</strong> - Update from AWS:<br /><br />AWS has identified the root cause of the elevated errors invoking AWS Lambda functions, and they are actively working to resolve this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Investigating</strong> - AWS is experiencing outages in certain services causing impacts in our API and Drivehub. We are currently working with AWS to investigate the impact.</p>tag:status.drivewealth.com,2005:Incident/172573142023-05-17T10:03:22-04:002023-05-17T10:03:22-04:00Transactions for Closed and Open No New Trades Accounts<p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Monitoring</strong> - Please be advised that we experienced an issue with our daily processing where FinTrans associated with accounts coded as “Open No New Trades” and “Closed” on Friday May 12th, 2023 and Monday May 15th, 2023 were rejected.<br />As a result, you may experience the following:<br />*Incorrect CAFW values displayed in DriveHub today Monday May 15th, 2023.<br />*Incorrect values may be reflected via the correspondent reports today May 15th, 2023.<br />We are actively working to post the missing FinTrans from Friday May 12th, 2023 and Monday May 15th, 2023 and expect CAFW to display the correct values as of BOD Tuesday May 16th, 2023.</p>tag:status.drivewealth.com,2005:Incident/169102902023-05-15T13:16:44-04:002023-05-15T13:16:44-04:00EOD and BOD jobs delayed<p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>03:39</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>03:39</var> EDT</small><br><strong>Monitoring</strong> - All BOD job's have been completed successfully and been verified. We continue to monitor the systems.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>16:07</var> EDT</small><br><strong>Identified</strong> - Please be advised that our Beginning of Day (BOD) experienced a processing issue and did not complete in time for the pre-market open cutoff today. The BOD processing job will run correctly tomorrow (4/20/2023), no partner action is required.Partners may experience the following impact:<br /><br />• A delay in the availability of Correspondent Reports today.<br />• Impact to Cash Available for Withdrawal and Buying Power , this will be fully restored on Thursday morning 4/20/2023 prior to the Market Open.<br /><br />Net Settlement Partners may experience the following impact:<br /><br />• A delay in the approval of the Net Settlement Reconciliation Breakdown. Dividends and Mergers will be posted tonight and will appear in tomorrow’s (4/20/2023) Net Settlement breakdown.<br /><br />Our team will continue to monitor and keep you apprised of any major updates.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>07:13</var> EDT</small><br><strong>Investigating</strong> - Please be advised that our EOD and BOD jobs have been delayed. Our engineering teams are gathered and investigating. We will provide details around customer and account impact as soon as possible.</p>tag:status.drivewealth.com,2005:Incident/165464932023-03-21T11:17:03-04:002023-03-21T11:17:03-04:00Orders API<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:38</var> EDT</small><br><strong>Monitoring</strong> - Please be advised that the issue DriveWealth experienced earlier in the day with the POST/GET order API within the production environment has been remediated.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:37</var> EDT</small><br><strong>Investigating</strong> - On Friday March 17, 2023, DW is experiencing an issue within the POST/GET order API. The team is currently on a bridge investigating this issue. If you have any questions please contact your PSG Account Management Team if you have any concerns.</p>tag:status.drivewealth.com,2005:Incident/163319002023-03-05T12:45:03-05:002023-03-05T12:45:03-05:00Orders API<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:25</var> EST</small><br><strong>Monitoring</strong> - On Friday. Mar 3, 2023 at about 3:45 am an issue within the Orders API was reported. Our team has since resolved this issue and functionality is restored. Should you have any questions please contact your PSG account manager.</p>tag:status.drivewealth.com,2005:Incident/159222882023-01-26T18:28:47-05:002023-01-26T18:28:47-05:00NYSE Opening Auction<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:28</var> EST</small><br><strong>Resolved</strong> - On January 24, 2023, due to a system issue, the NYSE did not conduct opening auctions in a subset of its listed securities. Based on the NYSE ruling, they declared orders surrounding this issue to be marked null and void. DriveWealth will bust all trades within the guidelines. Orders will NOT be reinstated.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:51</var> EST</small><br><strong>Investigating</strong> - The NYSE is investigating issues reported with a number of securities during the Opening Auction. All systems are operational. We will provide additional information as the NYSE informs us.</p>tag:status.drivewealth.com,2005:Incident/158631512023-01-17T18:59:58-05:002023-01-17T18:59:58-05:00Orders Release<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:43</var> EST</small><br><strong>Monitoring</strong> - Dear Valued Partner,<br />This morning we experienced a pre-market trading issue which caused latency in orders being released to the market. All impacted orders were pre-market, and therefore DriveWealth will adjust any negatively impacted orders, due to the latency, to the opening price. Please note that only orders placed after 4:30pm ET January 13, 2023 and before 9:28am ET January 17, 2023 may have been impacted.<br />Our engineers have diagnosed a root cause and we will be distributing an analysis as soon as possible.<br />Please contact your PSG Account Manager if you have any concerns.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with orders that arrived over this past weekend, January 14, 15, 16th, 2023. At this time, some of these orders have not been filled. Please note we are not experiencing any issues for orders received from 9:30am EST today, January 17th, 2023. We have a team of engineers currently working on this and we will provide an update as soon as possible.</p>tag:status.drivewealth.com,2005:Incident/145842982022-12-07T16:47:28-05:002022-12-07T16:47:28-05:00Tableau report data<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:47</var> EST</small><br><strong>Resolved</strong> - This issue is resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:49</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Investigating</strong> - We have an incident which has resulted in a delay in updating our Tableau report data.<br />DriveWealth engineers have assembled on a bridge call to determine a course of action to resolve this incident. Tableau data is available as of 12/5/22.</p>tag:status.drivewealth.com,2005:Incident/141180162022-12-01T18:26:01-05:002022-12-01T18:26:01-05:00DriveHub Maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:26</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:56</var> EST</small><br><strong>Scheduled</strong> - The DriveHub environment is scheduled for maintenance. You may experience intermittent downtime between 06:00 PM and 06:25 PM ET</p>