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Past Incidents
Nov 2, 2025
No incidents reported today.
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
No incidents reported.
Oct 28, 2025
Resolved -
Subject: API Latency and Timeouts — Systems Operating Normally
DriveWealth continues to investigate the earlier reported issue from Monday, October 27 that caused latency and timeouts for the API Quotes, BARS, and Order Summary endpoints between 9:30 AM ET and 10:05 AM ET. Our engineering teams continue working with AWS for further analysis to determine the root cause.
At this time, all DriveWealth systems are operating normally.
We will provide additional updates as more information becomes available.
If you continue to experience any latency or timeout issues, please reach out to the Partner Support Team for assistance.
Oct 28, 09:43 EDT
DriveWealth continues to investigate the earlier reported issue from Monday, October 27 that caused latency and timeouts for the API Quotes, BARS, and Order Summary endpoints between 9:30 AM ET and 10:05 AM ET. Our engineering teams continue working with AWS for further analysis to determine the root cause.
At this time, all DriveWealth systems are operating normally.
We will provide additional updates as more information becomes available.
If you continue to experience any latency or timeout issues, please reach out to the Partner Support Team for assistance.
Oct 28, 09:43 EDT
Update -
Update: API Latency and Timeouts
DriveWealth continues to investigate the earlier issue that affected API Quotes, BARS, and Order Summary endpoint latency and timeouts between 9:30 AM ET and 10:05 AM ET. Our engineering teams have escalated the incident to AWS for further analysis and are actively working to identify the root cause.
At this time, all systems are operating normally. We will share additional information as it becomes available.
If you continue to experience any latency or timeout issues, please contact the Partner Support Team.
Oct 27, 12:32 EDT
DriveWealth continues to investigate the earlier issue that affected API Quotes, BARS, and Order Summary endpoint latency and timeouts between 9:30 AM ET and 10:05 AM ET. Our engineering teams have escalated the incident to AWS for further analysis and are actively working to identify the root cause.
At this time, all systems are operating normally. We will share additional information as it becomes available.
If you continue to experience any latency or timeout issues, please contact the Partner Support Team.
Oct 27, 12:32 EDT
Investigating -
Please be advised that DriveWealth is currently investigating a technical issue that affected API Quotes, BARS, Order Summary endpoint latency and timeouts between 9:30 AM ET and 10:05 AM ET. Our engineering teams are actively investigating the root cause.
We will provide additional updates as more information becomes available.
Please contact the Partner Support Team if you continue experiencing the API endpoint experiencing latency and timeouts.
Oct 27, 11:00 EDT
We will provide additional updates as more information becomes available.
Please contact the Partner Support Team if you continue experiencing the API endpoint experiencing latency and timeouts.
Oct 27, 11:00 EDT
Oct 27, 2025
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.
Oct 22, 2025
No incidents reported.
Oct 21, 2025
Resolved -
As part of our remediation efforts, the DriveWealth team has regenerated a file containing the impacted orders with the correct order fill quantities and prices. This updated file has been provided to the affected partners.
if you have any remaining questions or concerns, please reach out to your Partner Support Team.
Oct 21, 14:57 EDT
if you have any remaining questions or concerns, please reach out to your Partner Support Team.
Oct 21, 14:57 EDT
Investigating -
Please be advised that DriveWealth is currently investigating a technical issue affecting a subset of executions, resulting in discrepancies in the displayed order quantity and price sent in files provided to you by our Partner Support team and DriveHub for execution from October 20, 2025.
We confirmed that individual order fill quantity and pricing remain accurate within DriveHub.
Our engineering teams are actively working to identify all impacted order fills and will provide updates as more information becomes available.
Please note that all systems are restored for today's trading day. We will continue our clean up remediation efforts for trade date 10/20/2025 and will keep you apprised of updates. If you have any questions or need assistance, please contact the Partner Support Team.
Oct 21, 08:54 EDT
We confirmed that individual order fill quantity and pricing remain accurate within DriveHub.
Our engineering teams are actively working to identify all impacted order fills and will provide updates as more information becomes available.
Please note that all systems are restored for today's trading day. We will continue our clean up remediation efforts for trade date 10/20/2025 and will keep you apprised of updates. If you have any questions or need assistance, please contact the Partner Support Team.
Oct 21, 08:54 EDT
Monitoring -
While AWS functionality has stabilized, DriveWealth continues to assess the full scope of today’s events. At this time, we expect normal processing to resume tomorrow, Tuesday, October 21st, 2025.
We will continue to provide updates as more information emerges.
If you have any questions, please reach out to the Partner Support team.
Oct 20, 18:59 EDT
We will continue to provide updates as more information emerges.
If you have any questions, please reach out to the Partner Support team.
Oct 20, 18:59 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 20, 18:59 EDT
Oct 20, 18:59 EDT
Update -
We are currently investigating a technical issue affecting the displayed execution price in SQS notification messages for a subset of API orders placed around Market Open.
Please note that the issue did not impact the actual execution price of the orders. However, the displayed execution price in the SQS notification messages may have been different from the actual execution price for certain API orders placed around Market Open.
Our engineering teams are actively working to identify the list of impacted orders, determine the root cause, and implement a resolution as quickly as possible.
We will continue to provide updates as more information becomes available, and a full Root Cause Analysis (RCA) will be provided once the investigation is complete.
Oct 20, 15:40 EDT
Please note that the issue did not impact the actual execution price of the orders. However, the displayed execution price in the SQS notification messages may have been different from the actual execution price for certain API orders placed around Market Open.
Our engineering teams are actively working to identify the list of impacted orders, determine the root cause, and implement a resolution as quickly as possible.
We will continue to provide updates as more information becomes available, and a full Root Cause Analysis (RCA) will be provided once the investigation is complete.
Oct 20, 15:40 EDT
Update -
Please be advised that DriveWealth is currently investigating additional technical issues impacting API processing, errors and latency, which are related to ongoing service degradation reported by AWS.
Our engineering team is actively working to assess the full scope of the impact and will share further details as they become available.
We will continue to provide updates as more information emerges.
If you have any questions, please contact the Partner Support team.
Oct 20, 13:25 EDT
Our engineering team is actively working to assess the full scope of the impact and will share further details as they become available.
We will continue to provide updates as more information emerges.
If you have any questions, please contact the Partner Support team.
Oct 20, 13:25 EDT
Identified -
We have resolved the previously identified technical issue affecting the timely delivery of a subset of partner order executions. The delay was caused by ongoing AWS network connectivity issues in the US-EAST-1 region. Our engineering teams have addressed the root cause, and all delayed order executions have now been processed. Normal service has been restored.
If you continue to experience any issues with order execution delivery, please contact the Partner Support team.
The DriveWealth engineering team is actively assessing the situation, working to mitigate any remaining impacts, and monitoring AWS updates.
Oct 20, 11:23 EDT
If you continue to experience any issues with order execution delivery, please contact the Partner Support team.
The DriveWealth engineering team is actively assessing the situation, working to mitigate any remaining impacts, and monitoring AWS updates.
Oct 20, 11:23 EDT
Investigating -
We are actively investigating an issue that is currently affecting API processing.
The issue appears to be caused by a recurrence of the earlier AWS incident affecting multiple services (https://health.aws.amazon.com/health/status). Our teams are working to mitigate the issue and will continue to monitor for further developments.
Our engineering teams are actively working to assess the full scope of the impact and are awaiting additional updates from AWS, expected within the next 30–45 minutes.
We will provide the next update by 11:00 AM ET, or sooner if new information becomes available.
We appreciate your patience and understanding as we work to resolve this matter.
For any questions, please contact the Partner Support team.
Oct 20, 10:25 EDT
The issue appears to be caused by a recurrence of the earlier AWS incident affecting multiple services (https://health.aws.amazon.com/health/status). Our teams are working to mitigate the issue and will continue to monitor for further developments.
Our engineering teams are actively working to assess the full scope of the impact and are awaiting additional updates from AWS, expected within the next 30–45 minutes.
We will provide the next update by 11:00 AM ET, or sooner if new information becomes available.
We appreciate your patience and understanding as we work to resolve this matter.
For any questions, please contact the Partner Support team.
Oct 20, 10:25 EDT
Oct 20, 2025
Resolved -
Subject: Resolved – API Response 500 Errors
The issue affecting API processing has been fully resolved as of 6:07 AM ET. All impacted services, including early session order release, API order processing, and API endpoint availability, have returned to normal operation.
The incident was related to an AWS outage impacting multiple services (https://health.aws.amazon.com/health/status). AWS resolved the underlying issue at approximately 5:27 AM ET, after which DriveWealth engineering teams executed mitigation steps and confirmed recovery.
We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA).
We appreciate your patience and apologize for any inconvenience this may have caused.
For any questions or concerns, please contact the Partner Support team.
Oct 20, 06:13 EDT
The issue affecting API processing has been fully resolved as of 6:07 AM ET. All impacted services, including early session order release, API order processing, and API endpoint availability, have returned to normal operation.
The incident was related to an AWS outage impacting multiple services (https://health.aws.amazon.com/health/status). AWS resolved the underlying issue at approximately 5:27 AM ET, after which DriveWealth engineering teams executed mitigation steps and confirmed recovery.
We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA).
We appreciate your patience and apologize for any inconvenience this may have caused.
For any questions or concerns, please contact the Partner Support team.
Oct 20, 06:13 EDT
Identified -
DriveWealth has identified that the issue impacting API processing is related to an AWS incident affecting multiple services (https://health.aws.amazon.com/health/status
). AWS resolved the underlying issue at approximately 5:27 AM ET, and our engineering teams are actively executing mitigation steps. We are beginning to observe signs of recovery.
Confirmed impacted areas include:
3:45 AM ET API early session order release
API order processing
All API endpoint availability
The issue began at approximately 2:50 AM ET. We will provide the next update within 30 minutes, or sooner if additional information becomes available.
Thank you for your continued patience as we work toward full resolution.
For any questions, please contact the Partner Support
Oct 20, 05:54 EDT
). AWS resolved the underlying issue at approximately 5:27 AM ET, and our engineering teams are actively executing mitigation steps. We are beginning to observe signs of recovery.
Confirmed impacted areas include:
3:45 AM ET API early session order release
API order processing
All API endpoint availability
The issue began at approximately 2:50 AM ET. We will provide the next update within 30 minutes, or sooner if additional information becomes available.
Thank you for your continued patience as we work toward full resolution.
For any questions, please contact the Partner Support
Oct 20, 05:54 EDT
Oct 19, 2025
No incidents reported.