Identified - DriveWealth is experiencing timeout issue with TimeSeries endpoint. We are working closely with our vendor to resolve. A timeout has not occurred since 6:00am ET. We are monitoring this closely.

Please forward immediate questions to support.drivewealth.com or contact your PSG Account Manager.
Dec 3, 09:33 EST

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Operational
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No downtime recorded on this day.
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Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Resolved - This incident has been resolved.
Dec 3, 09:34 EST
Monitoring - The earlier reported issue with the Get Historical Chart endpoint has been corrected. Internal validations have been successful. DriveWealth will continue to monitor the application.

Should you have any immediate questions, please contact your PSG Account Manager.
Dec 1, 19:37 EST
Identified - DriveWealth is currently experiencing an issue with calls made to the Get Historical Chart endpoint when trading days parameter is passed. Our team has assembled an incident bridge to determine the cause and a plan of action to rectify this. We will keep you updated with our progress.

Should you have any immediate questions, please contact your PSG Account Manager.
Dec 1, 14:56 EST
Dec 2, 2021

No incidents reported.

Dec 1, 2021
Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 22:02 EST
Investigating - Correspondent Reports is delayed this morning on 11/30/2021. The team is researching the issue. The communication will be updated once the reports are available.
Nov 30, 09:06 EST
Resolved - This incident has been resolved.
Nov 30, 14:16 EST
Update - The team has identified the impacted orders and PSG has provided a list of impacted order to the respective partners. All resting orders due to expire on 11/26/2021 have now been cancelled. Please contact your PSG Account Manager if you have any questions.
Nov 29, 18:23 EST
Monitoring - The team has identified the impacted orders. All resting orders due to expire on 11/26/2021 have now been cancelled. PSG account management will contact partners that received fills for orders that did not cancel.
Nov 29, 12:03 EST
Update - DriveWealth is currently experiencing a concern with Limit, Stop and MIT orders scheduled to expire on 11/26/21. Our team has assembled an incident bridge to determine the cause and a plan of action to rectify this. We will keep you updated with our progress.
Should you have any immediate questions, please contact your PSG Account Manager.
Nov 29, 11:11 EST
Identified - DriveWealth is currently experiencing a concern with orders scheduled to expire on 11/26/21. Our team has assembled an incident bridge to determine the cause and a plan of action to rectify this. We will keep you updated with our progress.
Should you have any immediate questions, please contact your PSG Account Manager.
Nov 29, 11:05 EST
Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

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Nov 21, 2021

No incidents reported.