Account summary API processing delay.

Incident Report for DriveWealth

Resolved

Issue Resolved – Account Summary Endpoint Latency/Timeouts
The technical issue impacting the Account Summary endpoint resulting in increased latency and timeouts, has been resolved. The service is now operating normally.
We appreciate your patience while our team worked to resolve the issue.
A Root Cause Analysis (RCA) will be shared once our internal review is complete.
If you have any further questions, please contact the Partner Support team.

Posted Sep 01, 2025 - 11:11 EDT

Investigating

DriveWealth is currently investigating a technical issue impacting the Account Summary endpoint, which may result in increased latency or timeouts. Our support team is actively working to resolve the issue as quickly as possible. We’ll provide an update shortly. Thank you for your patience.

Posted Sep 01, 2025 - 11:01 EDT